Delete your Nextleg account
Last updated 14 October 2026
You can have your Nextleg account and everything in it deleted at any time, whether or not you can still sign in. Nextleg is operated by Dismal Training Ltd, a company registered in England and Wales under company number 15097427.
How to ask
Email privacy@getnextleg.com from the address you sign in with, and say you want your account deleted. If you can’t send from that address any more, tell us which address the account uses and we’ll check it’s yours before deleting anything.
There is no delete button in the apps or the web app yet, so we do it by hand. We’ll confirm by email once it’s done, within 30 days. A Delete account option is coming to the Account page, and this page will describe it when it arrives.
Uninstalling the app doesn’t delete your account — your trips stay there until you ask.
What is deleted
Everything tied to your account, including:
- Your account, your profile, your picture and your sign-in.
- Every trip, and the flights, hotels, events, speaking slots, tickets and suggestions on it. Flights stop being tracked.
- Email you forwarded, including any we held for you to approve, the attachments that came with it, and the files you uploaded.
- Your registered devices, so no more notifications reach them, and your notification history.
- Share links you made, the access you gave other people and the access other people gave you, along with any assistant you connected.
- Your TripIt imports.
- Your plan and usage records.
What is kept, and for how long
- Diagnostic records already sent to Honeycomb, which can carry your account id and the content of email you forwarded, can’t be picked out and removed one account at a time. They age out on Honeycomb’s rolling retention window instead, and are used only to operate and debug the service until then.
- Resend, which receives the email you forward to us, keeps its own copy of each message and its attachments until its retention period ends.
- Microsoft Entra, which handles sign-in, keeps a deleted account restorable for 30 days before removing it for good.
- Our record of the actions our staff took on your account, such as changing your plan or repairing a trip, is kept indefinitely for security and accountability. It can include your email address and the before and after values of any repair our staff made.
- Copies in our database’s automatic backups are overwritten within a day.
- Email we have already sent you stays in your own inbox.
The privacy policy has the detail on what we hold and who else sees it.
Getting in touch
privacy@getnextleg.com for deletion and anything else about your data.